Privacy Policy

Effective Date: August 25, 2026

At AlChimneyPro, we respect your privacy and are committed to protecting the personal information you provide when using our website or requesting our chimney services.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

1. Information We Collect

When you use our website, contact us, or request chimney services, we may collect information such as:

• Full name
• Phone number
• Email address
• Property address
• City and ZIP code
• Service requested
• Preferred appointment date
• Information you provide in messages or service requests

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• General website usage information

2. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries
• Schedule chimney inspections and services
• Provide requested services
• Contact you regarding your appointment
• Provide estimates or service information
• Respond to customer support requests
• Improve our website and services
• Maintain website security
• Comply with applicable legal requirements

If you submit a service request, we may use your contact information to communicate with you regarding that request.

3. How We Protect Your Information

AlChimneyPro takes reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

4. Sharing Your Information

We do not sell your personal information.

We may share information when reasonably necessary to operate our business, provide requested services, or comply with legal requirements.

For example, information may be shared with:

• Service providers who help operate our website or business
• Scheduling or communication providers
• Technology and hosting providers
• Payment providers, when applicable
• Government authorities or law enforcement when legally required

Third-party service providers are expected to handle information appropriately and only for the purposes for which it is provided.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us:

• Remember preferences
• Understand website traffic
• Improve website performance
• Analyze visitor behavior
• Support marketing or advertising activities, where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Analytics

We may use third-party analytics services to understand how visitors interact with our website.

These services may collect information such as pages visited, approximate location, device information, browser information, and general usage patterns.

We use this information to improve our website, marketing, and customer experience.

7. Communications

If you contact AlChimneyPro through a form, phone call, email, or another communication method, we may use the information you provide to respond to your request.

If you provide your phone number or email address for a service request, we may contact you regarding:

• Your requested service
• Appointment scheduling
• Service updates
• Questions about your request

Where required by applicable law, promotional communications will be subject to appropriate consent requirements.

You may request that we stop sending promotional communications at any time.

8. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our website and services are intended for adults and homeowners seeking chimney services.

We do not knowingly collect personal information from children under the age of 13.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain business and service records
• Resolve disputes
• Meet legal or regulatory obligations
• Protect our legitimate business interests

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

11. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of certain marketing communications
• Ask questions about how your information is used

To make a privacy-related request, contact us using the information below.

12. California Privacy Rights

If you are a California resident, applicable California privacy laws may provide you with additional rights regarding your personal information.

Depending on the circumstances and applicable law, these rights may include the right to know, access, correct, or delete certain personal information and the right to opt out of certain uses or disclosures.

AlChimneyPro does not sell personal information.

Requests may be submitted using the contact information provided below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or how AlChimneyPro handles your information, please contact us.

AlChimneyPro
Professional Chimney Services